Lugger

Lugger is a mobile app that allows you to track your luggage. The information can either be pulled from Passbook or be entered manually. You can also take a picture of your luggage receipt and the app will display where your luggage is located and how to get there. If the luggage is lost you can request to ship it to a destination and the app allows you to track the shipping delivery.

I then created the UX flows based on my findings and user scenarios. One flow is more for a tech savvy user that uses Passbook and has his geolocation turned on. The other use case is for a person that does not use Passbook and has to enter the information manually. You can observe that once a luggage is not located you have multiple options: notify, ship, call or go to a Lost & Found desk.

Here are the final visuals. I also created a second version with a different UI and a hamburger menu.